Educator Relationship Manager

Job Locations US-KS-Wichita
Posted Date 3 months ago(3/7/2022 5:04 PM)
ID
2022-5346
# of Openings
1
Category
Administration

Overview

The Educator Relationship Manager is responsible for both program optimization (Ambassador* Acquisition, engagement, and retention) and the modeling and reporting of Key Performance Indicators for various assigned loyalty efforts.  KPIs include Ambassador Engagement Hours/Activities and Ambassador Success Stories 

 

Your Respsonibilties Include

  • Evaluate and investigate opportunities that drive Ambassador loyalty.
  • Manage day to day activities associated with the overall success of the Ambassador Relationship Management Cadence and growth of the Ambassador Program
  • Manage portfolio of Ambassadors through Salesforce 
    • Serve as a subject matter expert (both internal and external) for all aspects of Ambassador Relationship Management 
    • Develop and manage external Cadence plans that support growth including new Ambassador Acquisition and existing Ambassador engagement optimization
    • Support Ambassadors Onboarding 
    • Coach Ambassadors on Professional Development of Empowered Tools for Classroom 
    • Proactively problem solve for Ambassadors and enhance the Ambassador experience 
    • Represent the SM capability in cross-functional projects as assigned
  • Develop relationships with Ambassadors to meet and respond to Ambassador needs in bringing Empowered to life in their classrooms and communities
  • Assist Ambassadors with growing Empowered through their community
  • Plan and coordinate monthly Ambassador meetings/knowledge shares to develop community and increase Ambassador engagement with Empowered
  • Act as a trusted partner for all customers and develop and maintain relationships with all key partners 
  • Apply continuous learning to gain a mastery of Empowered’s mission, curriculum and learning tools
  • Ambassadors are the most highly valued Empowered customer partners.  Ambassadors are leveraged throughout the organization including but not limited to donor calls, training, and curriculum development 

The knowledge and skills you bring the organization

  • Partnership Management
  • Project Management 
  • Loyalty Management
  • Salesforce Portfolio Management
  • Ability to proactively identify opportunities, take initiative and multi-task to meet Ambassador needs while creating win-win scenarios for Ambassadors and Empowered
  • Strong written and verbal communication skills 
  • Strong inter-personal skills
  • Strong critical thinking skills
  • Human Design thinking  

 

About Us

 

As part of the Stand Together philanthropic community, Empowered is a national community of K-12 teachers rallied around a growth mindset (where challenge is opportunity, not obstacle) for them and their students in support of Transforming Education for All. At Stand Together we believe every learner is unique and deserving of an education experience that respects and embraces their individuality. Our community’s vision moves society toward one in which every person can discover and develop their talents through an individualized education, and then apply their acquired skills to reach their potential. Empowered teachers share a way of teaching with experience-based activities that offer learners the skills and confidence they need to create and seize the opportunities in their lives.

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