Educator Support Specialist

The Educator Support Team is a group of passionate professionals focused on supporting and enabling our large network of educators by efficiently resolving requests for support and inquiries.  Empowered has built a vast network of engaged educators around the country, who are motivated to empower their students to reach their full potential.  This position will work with these educators everyday and get them the support they need to help their students thrive.

As an Educator Support Specialist, you will respond to inbound support requests that could range from curriculum questions, to technology requests, to general classroom inquiries.  You will diagnose and troubleshoot issues and apply both knowledge of Empowered's mission as well as critical thinking to provide guidance to our educators.  To be successful in this role, you will have a strong customer service mindset and ideally some exposure to the daily workflow of a K-12 educator.

Your Responsibilities Include

• Act as a liaison providing critical support to educators by diagnosing needs and developing an understanding of issues
• Collaborate with internal teams to gain the right knowledge and execute on support requests
• Efficiently manage a queue of support requests while maintaining pace and top-notch customer service
• Apply continuous learning to gain a mastery of Empowered's mission, curriculum, and learning tools
• Use critical thinking, problem solving skills, and a myriad of resources to get to the right answers
• Navigate a suite of technology platforms, including Salesforce, to prioritize, service, and document support requests

Knowledge and Skills You Bring to the Organization

• Experience either in a customer support role with strong passion for empowering educators, or experience as an educator or administrator and knowledge of the biggest opportunities and challenges facing educators
• High emotional intelligence with a natural aptitude for building relationships and delivering top-notch customer service
• Experience working with customer-focused technology platforms such as Salesforce or other CRM tools
• Strong organizational, time management, and communication skills 
• Strong critical thinking skills with the ability to think on your feet and problem solve
• Ability to quickly adapt and respond in a fast-paced work environment 
• Entrepreneurial mindset and with an eye toward continuous personal and team improvement

About Us

As part of the Stand Together philanthropic community, Empowered is a national community of K-12 teachers rallied around a growth mindset (where challenge is opportunity, not obstacle) for them and their students in support of Transforming Education for All. At Stand Together we believe every learner is unique and deserving of an education experience that respects and embraces their individuality. Our community’s vision moves society toward one in which every person can discover and develop their talents through an individualized education, and then apply their acquired skills to reach their potential. Empowered teachers share a way of teaching with experience-based activities that offer learners the skills and confidence they need to create and seize the opportunities in their lives.